{"id":250,"date":"2025-09-10T04:17:18","date_gmt":"2025-09-10T02:17:18","guid":{"rendered":"https:\/\/fumotpuff.com\/?page_id=250"},"modified":"2025-09-10T04:17:19","modified_gmt":"2025-09-10T02:17:19","slug":"rueckgaberichtlinie","status":"publish","type":"page","link":"https:\/\/fumotpuff.com\/en\/rueckgaberichtlinie\/","title":{"rendered":"Return policy"},"content":{"rendered":"
\n

Important note:<\/strong> Please read this policy carefully before contacting us regarding returns, refunds or exchanges.<\/p>\n<\/blockquote>\n\n\n\n

Return and exchange periods<\/h2>\n\n\n\n

\u23f1\ufe0f 3-day rule<\/h3>\n\n\n\n
    \n
  • Examination deadline:<\/strong> You have 3 days to check the goods after receipt<\/li>\n\n\n\n
  • Complaint period:<\/strong> Returns are only possible within 3 days of the date of purchase<\/li>\n\n\n\n
  • Immediate check:<\/strong> Check all items for proper function immediately upon receipt<\/li>\n<\/ul>\n\n\n\n

    Unfortunately, we cannot process refunds or exchanges after the 3-day period has expired.<\/strong><\/p>\n\n\n\n

    Order changes and cancellations<\/h2>\n\n\n\n

    Before dispatch \u2705<\/h3>\n\n\n\n
      \n
    • Change of address:<\/strong> Correction of the delivery address possible<\/li>\n\n\n\n
    • Cancellation:<\/strong> Complete order cancellation possible<\/li>\n\n\n\n
    • Contact:<\/strong> chbzyluryberel@gmail.com for all change requests<\/li>\n<\/ul>\n\n\n\n

      After dispatch \u274c<\/h3>\n\n\n\n

      Once your order has been dispatched, changes or cancellations are no longer possible.<\/p>\n\n\n\n

      Undeliverable consignments<\/h3>\n\n\n\n

      In the event of parcel rejection or incorrect address, we will charge a Processing fee from 30%<\/strong> of the purchase amount for refunds.<\/p>\n\n\n\n

      What can NOT be returned<\/h2>\n\n\n\n

      \ud83d\udeab Generally excluded<\/h3>\n\n\n\n
        \n
      • Free promotional samples<\/li>\n\n\n\n
      • Customised orders via sales representatives<\/li>\n\n\n\n
      • Wholesale orders<\/li>\n\n\n\n
      • Normal, opened items (50% restocking fee)<\/li>\n<\/ul>\n\n\n\n

        \ud83d\udeab- Hygiene and safety reasons<\/h3>\n\n\n\n

        The following items are excluded from return:<\/p>\n\n\n\n

          \n
        • E-liquids\/e-cigarette oils<\/strong><\/li>\n\n\n\n
        • Mouthpieces and cartridges<\/strong><\/li>\n\n\n\n
        • Coils and vaporiser cores<\/strong><\/li>\n\n\n\n
        • Opened tanks\/RDA\/RDTA devices<\/strong><\/li>\n\n\n\n
        • Wires and cotton<\/strong><\/li>\n\n\n\n
        • Tanks and vaporisers<\/strong><\/li>\n\n\n\n
        • Batteries and chargers<\/strong><\/li>\n<\/ul>\n\n\n\n

          \ud83d\udeab Damaged items<\/h3>\n\n\n\n

          Products with are not returnable:<\/p>\n\n\n\n

            \n
          • Physical damage or water damage<\/li>\n\n\n\n
          • Traces of tampering<\/li>\n\n\n\n
          • Discolouration or packaging damage with e-liquids<\/li>\n<\/ul>\n\n\n\n

            What CAN be returned<\/h2>\n\n\n\n

            \u2705 Accepted returns<\/h3>\n\n\n\n

            Exclusively defective products<\/strong> - Normal, functional items are not accepted for return.<\/p>\n\n\n\n

            Return process<\/h2>\n\n\n\n

            1\ufe0f\u20e3 Submit a return request<\/h3>\n\n\n\n

            Contact:<\/strong> chbzyluryberel@gmail.com<\/p>\n\n\n\n

            Required information:<\/strong><\/p>\n\n\n\n

              \n
            • Full name<\/li>\n\n\n\n
            • Order number and date<\/li>\n\n\n\n
            • Product name (brand, model, colour)<\/li>\n\n\n\n
            • Reason for return (e.g. defective product, wrong item)<\/li>\n\n\n\n
            • Photo\/video credits<\/strong> of the defect with visible barcode, serial number and QR code<\/li>\n\n\n\n
            • Desired solution (refund, credit note, exchange)<\/li>\n<\/ul>\n\n\n\n

              \u26a0\ufe0f The return cannot be processed without complete information.<\/strong><\/p>\n\n\n\n

              2\ufe0f\u20e3 Return shipment<\/h3>\n\n\n\n
                \n
              • Packaging:<\/strong> Careful packaging at your expense<\/li>\n\n\n\n
              • Dispatch:<\/strong> Return shipment with your own label<\/li>\n\n\n\n
              • Processing time:<\/strong> 1-3 working days after receipt of goods<\/li>\n<\/ul>\n\n\n\n

                3\ufe0f\u20e3 Requirements for defective items<\/h3>\n\n\n\n
                  \n
                • No physical damage or deep scratches<\/li>\n\n\n\n
                • No returns due to minor cosmetic defects<\/li>\n\n\n\n
                • All accessories must be included<\/li>\n\n\n\n
                • Careful packaging (transport damage is at your expense)<\/li>\n\n\n\n
                • Article must not be on the exclusion list<\/li>\n<\/ul>\n\n\n\n

                  Refunds and exchanges<\/h2>\n\n\n\n

                  \ud83d\udcb0 Refund procedure<\/h3>\n\n\n\n
                    \n
                  • Processing time:<\/strong> 7-10 working days after receipt of goods<\/li>\n\n\n\n
                  • Bank term:<\/strong> Up to 10 additional days<\/li>\n\n\n\n
                  • Method:<\/strong> Refund to original method of payment<\/li>\n\n\n\n
                  • Shipping costs:<\/strong> Will not be refunded<\/li>\n<\/ul>\n\n\n\n

                    \ud83d\udce7 Communication<\/h3>\n\n\n\n

                    You will receive e-mail notifications about:<\/p>\n\n\n\n

                      \n
                    • Incoming goods<\/li>\n\n\n\n
                    • Audit result<\/li>\n\n\n\n
                    • Authorisation\/rejection<\/li>\n\n\n\n
                    • Refund processing<\/li>\n<\/ul>\n\n\n\n

                      \ud83c\udf81 Special article<\/h3>\n\n\n\n
                        \n
                      • Regular price items:<\/strong> Fully refundable<\/li>\n\n\n\n
                      • Promotional items:<\/strong> Non-refundable<\/li>\n\n\n\n
                      • Sale items:<\/strong> Exchange only if available, no repeat orders<\/li>\n<\/ul>\n\n\n\n

                        Important notes<\/h2>\n\n\n\n

                        \ud83d\udce6 Transport risk<\/h3>\n\n\n\n

                        We accept no liability for lost, stolen or damaged returns. We will notify you of missing or damaged items within 24-48 hours.<\/p>\n\n\n\n

                        \ud83d\udcb8 Non-qualified returns<\/h3>\n\n\n\n

                        If your return does not meet our guidelines, you will have to pay the return shipping costs to get the item back.<\/p>\n\n\n\n

                        \ud83e\udd14 Buyer's remorse<\/h3>\n\n\n\n

                        Opened or used items without defects will not be taken back.<\/p>\n\n\n\n

                        Legal information<\/h2>\n\n\n\n

                        \ud83d\udccb Shipping guidelines<\/h3>\n\n\n\n

                        Personal responsibility:<\/strong> Check your local, regional and national laws before purchasing. fumotpuff assumes no responsibility for potentially illegal purchases.<\/p>\n\n\n\n

                        \ud83d\udeab Cash on delivery<\/h3>\n\n\n\n

                        Cash on delivery is no longer offered.<\/p>\n\n\n\n

                        \u2696\ufe0f Disclaimer<\/h3>\n\n\n\n
                          \n
                        • No legal advice:<\/strong> All information is for general information purposes only<\/li>\n\n\n\n
                        • Actuality:<\/strong> Information may not be up to date<\/li>\n\n\n\n
                        • Battery liability:<\/strong> No responsibility for damage caused by improper handling of lithium-ion batteries<\/li>\n<\/ul>\n\n\n\n
                          \n\n\n\n

                          \ud83d\udce7 Contact for returns:<\/strong> chbzyluryberel@gmail.com<\/p>\n\n\n\n

                          We recommend that you contact us before returning an item if you are unsure whether it is suitable for return.<\/em><\/p>","protected":false},"excerpt":{"rendered":"

                          Wichtiger Hinweis: Bitte lesen Sie diese Richtlinien aufmerksam durch, bevor Sie uns bez\u00fcglich R\u00fcckgaben, Erstattungen oder Umtausch kontaktieren. R\u00fcckgabe- und Umtauschfristen \u23f1\ufe0f 3-Tage-Regelung Nach Ablauf der 3-Tage-Frist k\u00f6nnen wir leider keine R\u00fcckerstattungen oder Umtausche mehr bearbeiten. Bestellungs\u00e4nderungen und Stornierungen Vor dem Versand \u2705 Nach dem Versand \u274c Sobald Ihre Bestellung versandt wurde, sind keine \u00c4nderungen […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-250","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages\/250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/comments?post=250"}],"version-history":[{"count":1,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages\/250\/revisions"}],"predecessor-version":[{"id":251,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages\/250\/revisions\/251"}],"wp:attachment":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/media?parent=250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}