{"id":236,"date":"2025-09-10T03:59:50","date_gmt":"2025-09-10T01:59:50","guid":{"rendered":"https:\/\/fumotpuff.com\/?page_id=236"},"modified":"2025-09-10T04:02:54","modified_gmt":"2025-09-10T02:02:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/fumotpuff.com\/en\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Frequently asked questions and answers<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Payment processing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Which payment methods are accepted?<\/h3>\n\n\n\n<p>We accept various payment methods such as credit cards, PayPal, iDEAL and SEPA direct debit. The available options will be displayed during the checkout process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why was my payment rejected?<\/h3>\n\n\n\n<p>A payment refusal can have various causes: incorrect card details, insufficient funds or technical problems with the payment provider. Check your details or contact your bank.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I receive an invoice?<\/h3>\n\n\n\n<p>You can request an invoice during the order process, which we will then send you digitally by e-mail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is cash on delivery possible?<\/h3>\n\n\n\n<p>No, we do not offer cash on delivery payment. You must choose one of the available online payment options.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can discount codes or gift vouchers be redeemed?<\/h3>\n\n\n\n<p>Yes, voucher codes and gift cards can be entered at checkout to receive discounts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is my payment secure?<\/h3>\n\n\n\n<p>It goes without saying. We use advanced security technologies including encryption and PCI standards for maximum protection of your payment information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When will I receive my order confirmation?<\/h3>\n\n\n\n<p>Immediately after successful receipt of payment, we will send you a detailed order confirmation by e-mail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How does the refund process work?<\/h3>\n\n\n\n<p>Contact our customer support with your order information. We will process refund requests according to our terms and conditions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where can I find my order history?<\/h3>\n\n\n\n<p>Log in to your customer account and go to the \"My account\" section. There you will find all information on past purchases under \"Order history\".<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping and delivery<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What shipping options do we offer?<\/h3>\n\n\n\n<p>We ship with DDP service (Delivered Duty Paid), which means no additional customs charges for you:<\/p>\n\n\n\n<p><strong>Available target countries:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>USA:<\/strong> UPS Express (except Alaska and Hawaii)<\/li>\n\n\n\n<li><strong>Great Britain:<\/strong> DPD Express (local)<\/li>\n\n\n\n<li><strong>Europe:<\/strong> UPS\/DPD\/DHL Express<\/li>\n\n\n\n<li><strong>UAE:<\/strong> Dubai only<\/li>\n\n\n\n<li><strong>South Africa<\/strong><\/li>\n\n\n\n<li><strong>Vietnam<\/strong><\/li>\n\n\n\n<li><strong>West Malaysia:<\/strong> except Kalimantan Island<\/li>\n<\/ul>\n\n\n\n<p><strong>European DDP countries:<\/strong> Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.<\/p>\n\n\n\n<p>European shipments (except UK) are handled via Germany.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivery times by country<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Destination country<\/th><th>Transport route<\/th><th>Duration<\/th><\/tr><\/thead><tbody><tr><td>USA<\/td><td>UPS Ground<\/td><td>10-15 days<\/td><\/tr><tr><td>Great Britain<\/td><td>DPD Express<\/td><td>7-12 days<\/td><\/tr><tr><td>Germany<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>France<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Belgium<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Luxembourg<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>The Netherlands<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Czech Republic<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Poland<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Croatia<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Slovakia<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Slovenia<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Finland<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Denmark<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Sweden<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Austria<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Italy<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Hungary<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Lithuania<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Estonia<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Latvia<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Greece<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Ireland<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Portugal<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>Spain<\/td><td>UPS\/DPD\/DHL<\/td><td>8-13 days<\/td><\/tr><tr><td>UAE (Dubai)<\/td><td>Leased line Dubai<\/td><td>12-18 days<\/td><\/tr><tr><td>South Africa<\/td><td>Leased line for South Africa<\/td><td>15-25 days<\/td><\/tr><tr><td>Vietnam<\/td><td>Vietnam dedicated line<\/td><td>3-5 days<\/td><\/tr><tr><td>West Malaysia<\/td><td>Leased line for Malaysia<\/td><td>4-8 days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Other countries:<\/strong> For destinations not listed, you must clear customs yourself and pay the corresponding duties. Ask your local customs office about the applicable taxes. A trade licence may be required.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How are shipping costs calculated?<\/h3>\n\n\n\n<p>The transport costs are based on the parcel weight, destination and selected shipping method. You will see the exact costs during the payment process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What to do if a delivery is late or lost?<\/h3>\n\n\n\n<p>Contact our customer service if your parcel does not arrive or is significantly delayed. We will track the case and support you in finding a solution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I track my programme?<\/h3>\n\n\n\n<p>Log in to your account and open the \"Order history\". You will also receive tracking information by e-mail.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are there customs costs?<\/h3>\n\n\n\n<p>Currently not required, with the exception of Canada and Denmark.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How long does the total delivery time take?<\/h3>\n\n\n\n<p>Storage time: 1-5 days depending on product. Dispatch time: 7-15 days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Data protection and security<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How is website security guaranteed?<\/h3>\n\n\n\n<p>We use comprehensive security measures: Data encryption, firewall protection and regular security audits protect your data and transactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How is my personal data protected?<\/h3>\n\n\n\n<p>We follow strict data protection guidelines. Your information will never be sold or passed on to third parties, but used exclusively for order processing and customer service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Are my payment details secure?<\/h3>\n\n\n\n<p>Yes, we use a PCI-compliant payment system for maximum security of your financial data.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I create a secure password?<\/h3>\n\n\n\n<p>Combine upper and lower case letters, numbers and special characters. Avoid personal data such as dates of birth. Change your password regularly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I recognise an authentic website?<\/h3>\n\n\n\n<p>Compare the URL with the official address and pay attention to the SSL certificate (lock symbol), which confirms the site security.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Where do I report suspicious activity?<\/h3>\n\n\n\n<p>If you have any safety concerns or unusual occurrences, please contact our customer service immediately. We will investigate each case and take appropriate action.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is there protection against phishing?<\/h3>\n\n\n\n<p>Yes, we have implemented anti-phishing systems that protect against fraudulent websites and emails.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns and changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can I still change my order?<\/h3>\n\n\n\n<p>Order changes are possible until 23:00 (PDT -7 GMT) on the same order day. Contact us at chbzyluryberel@gmail.comm for change requests.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How does a product return work?<\/h3>\n\n\n\n<p>We grant a 15-day right of return from receipt of goods.<\/p>\n\n\n\n<p><strong>Return conditions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Article in original condition<\/li>\n\n\n\n<li>Unused and unworn<\/li>\n\n\n\n<li>With original labels and packaging<\/li>\n\n\n\n<li>Proof of purchase required<\/li>\n<\/ul>\n\n\n\n<p><strong>Return process:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact chbzyluryberel@gmail.com<\/li>\n\n\n\n<li>After approval you will receive a return label<\/li>\n\n\n\n<li>Follow the shipping instructions provided<\/li>\n<\/ol>\n\n\n\n<p>Unannounced returns will not be accepted.<\/p>\n\n\n\n<p>If you have any questions about returns, please contact chbzyluryberel@gmail.com at any time.<\/p>","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufige Fragen und Antworten Zahlungsabwicklung Welche Zahlungsarten werden akzeptiert? Wir akzeptieren verschiedene Zahlungsmethoden wie Kreditkarten, PayPal, iDEAL und SEPA-Lastschrift. Die verf\u00fcgbaren Optionen werden Ihnen beim Checkout-Prozess angezeigt. Warum wurde meine Zahlung abgelehnt? Eine Zahlungsablehnung kann verschiedene Ursachen haben: inkorrekte Kartendaten, unzureichende Kontodeckung oder technische Probleme beim Zahlungsanbieter. Pr\u00fcfen Sie Ihre Angaben oder wenden Sie sich [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-236","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages\/236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":3,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages\/236\/revisions"}],"predecessor-version":[{"id":241,"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/pages\/236\/revisions\/241"}],"wp:attachment":[{"href":"https:\/\/fumotpuff.com\/en\/wp-json\/wp\/v2\/media?parent=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}