Order processing and dispatch times
Your order will be carefully processed and prepared for dispatch within 1-5 working days. The regular delivery time is 10-15 working days from dispatch.
Important note: There is no dispatch on weekends and public holidays.
Consignment tracking
Once your order has been dispatched, you will immediately receive an e-mail with the tracking number. You can track the current status of your delivery online at any time.
Please note: Tracking information will not be updated on the tracking website until 3-7 days after dispatch. Please be patient until the data is fully available.
Order changes and cancellations
Before dispatch
- Cancellation: Possible at any time without additional costs
- Change of address: Can be easily customised
- Product change: Subject to availability
After dispatch
Once your order has left our warehouse, we are unfortunately unable to process refunds or change delivery addresses. Please check all details carefully before confirming your order.
Customs and international delivery
DDP service (Delivery Duty Paid)
We offer our DDP service in selected countries. This means for you:
- No customs clearance required
- No additional customs duties
- Stress-free delivery directly to you
Available DDP countries
🇺🇸 USA
- Shipping partner: UPS
- Exception: Alaska and Hawaii (not available)
🇦🇺 Australia
- Shipping partner: Australia Post
- Note: Limited availability due to strict customs regulations
🇬🇧 United Kingdom
- Shipping partner: DPD Express (local service)
🇪🇺 Europe
- Shipping partner: DHL Express / DPD Express
- Comprehensive coverage of European countries
Limited availability
Important note: Our DDP service is not available in the following countries due to strict customs regulations:
- 🇩🇰 Denmark
- 🇦🇺 Australia (partial)
- 🇳🇴 Norway
- 🇨🇭 Switzerland
Please note the respective current conditions, as regulations may change.
Additional information
Remote areas
For deliveries to remote or inaccessible regions, the following special features may apply:
- Additional shipping charges
- Extended delivery times
- Special delivery modalities
Our promise: We do everything we can to ensure that your order arrives on time and proactively inform you of any delays.
Customer support
Do you have any questions about your shipment or special requirements? Our customer service team is always at your disposal.
📧 e-mail: chbzyluryberel@gmail.com
We endeavour to offer you the best possible service and are available for all your shipping and delivery needs.
Your trust is important to us - that's why we provide a reliable and transparent shipping service.