Important note: Please read this policy carefully before contacting us regarding returns, refunds or exchanges.
Return and exchange periods
⏱️ 3-day rule
- Examination deadline: You have 3 days to check the goods after receipt
- Complaint period: Returns are only possible within 3 days of the date of purchase
- Immediate check: Check all items for proper function immediately upon receipt
Unfortunately, we cannot process refunds or exchanges after the 3-day period has expired.
Order changes and cancellations
Before dispatch ✅
- Change of address: Correction of the delivery address possible
- Cancellation: Complete order cancellation possible
- Contact: chbzyluryberel@gmail.com for all change requests
After dispatch ❌
Once your order has been dispatched, changes or cancellations are no longer possible.
Undeliverable consignments
In the event of parcel rejection or incorrect address, we will charge a Processing fee from 30% of the purchase amount for refunds.
What can NOT be returned
🚫 Generally excluded
- Free promotional samples
- Customised orders via sales representatives
- Wholesale orders
- Normal, opened items (50% restocking fee)
🚫- Hygiene and safety reasons
The following items are excluded from return:
- E-liquids/e-cigarette oils
- Mouthpieces and cartridges
- Coils and vaporiser cores
- Opened tanks/RDA/RDTA devices
- Wires and cotton
- Tanks and vaporisers
- Batteries and chargers
🚫 Damaged items
Products with are not returnable:
- Physical damage or water damage
- Traces of tampering
- Discolouration or packaging damage with e-liquids
What CAN be returned
✅ Accepted returns
Exclusively defective products - Normal, functional items are not accepted for return.
Return process
1️⃣ Submit a return request
Contact: chbzyluryberel@gmail.com
Required information:
- Full name
- Order number and date
- Product name (brand, model, colour)
- Reason for return (e.g. defective product, wrong item)
- Photo/video credits of the defect with visible barcode, serial number and QR code
- Desired solution (refund, credit note, exchange)
⚠️ The return cannot be processed without complete information.
2️⃣ Return shipment
- Packaging: Careful packaging at your expense
- Dispatch: Return shipment with your own label
- Processing time: 1-3 working days after receipt of goods
3️⃣ Requirements for defective items
- No physical damage or deep scratches
- No returns due to minor cosmetic defects
- All accessories must be included
- Careful packaging (transport damage is at your expense)
- Article must not be on the exclusion list
Refunds and exchanges
💰 Refund procedure
- Processing time: 7-10 working days after receipt of goods
- Bank term: Up to 10 additional days
- Method: Refund to original method of payment
- Shipping costs: Will not be refunded
📧 Communication
You will receive e-mail notifications about:
- Incoming goods
- Audit result
- Authorisation/rejection
- Refund processing
🎁 Special article
- Regular price items: Fully refundable
- Promotional items: Non-refundable
- Sale items: Exchange only if available, no repeat orders
Important notes
📦 Transport risk
We accept no liability for lost, stolen or damaged returns. We will notify you of missing or damaged items within 24-48 hours.
💸 Non-qualified returns
If your return does not meet our guidelines, you will have to pay the return shipping costs to get the item back.
🤔 Buyer's remorse
Opened or used items without defects will not be taken back.
Legal information
📋 Shipping guidelines
Personal responsibility: Check your local, regional and national laws before purchasing. fumotpuff assumes no responsibility for potentially illegal purchases.
🚫 Cash on delivery
Cash on delivery is no longer offered.
⚖️ Disclaimer
- No legal advice: All information is for general information purposes only
- Actuality: Information may not be up to date
- Battery liability: No responsibility for damage caused by improper handling of lithium-ion batteries
📧 Contact for returns: chbzyluryberel@gmail.com
We recommend that you contact us before returning an item if you are unsure whether it is suitable for return.